If your bank is not available on Plaid, you can manually connect your bank account using micro-deposits.
In order to do this, we will ask you to provide your routing and account numbers during the account connection process. Then, you will need to enter the small amounts deposited into your bank account to confirm that it is yours.
Follow these steps:
Select “Connect Bank Manually” on the bank linking screen.
Enter your account number, routing number and account type, which will be sent to our partner, Apex, for verification.
Apex will send two ACH deposits of a few cents each. These micro-deposits will appear within 2-3 business days. Your Q.ai account will show as “pending” during this time.
Once the micro-deposits appear in your account, you’ll be able to enter the amounts into the provided fields in the Q.ai app.
Apex will verify that the amounts you entered match the micro-deposits. If they do not match, you can try again.
If you make three incorrect attempts or more than 10 days pass without verification, the micro-deposits must be reissued. They can only be reissued 2 times.
If the amounts match, you’ll receive an approval that your bank account is ready for funding.
If you run into any errors, don’t hesitate to reach out to us at [email protected].