You can withdraw some or all of your funds from the app anytime you want. How to withdraw money from your Q.ai account:
1. Tap on the Move Money icon in the lower right corner of your dashboard
2. Select Withdraw Money
3. Select which portfolio you want to withdraw funds from
4. Enter the amount you wish to withdraw
5. Tap Continue
Please be aware that withdrawal requests above 95% of your portfolio or account level will trigger a full liquidation of your account. If you do want to liquidate your account, you'd follow the same steps outlined above, but instead of selecting the portfolio to withdraw from, you would need to tap Withdraw All on the top right corner of the screen.
Additionally, you'll want to keep in mind withdrawing money from an investment account is not like withdrawing money from the bank. This is for a few reasons:
Our brokerage partner, Apex Clearing, requires deposits to remain in your account for 10 days before it can be withdrawn as part of their standard anti-money laundering (AML) procedures (this is the standard for much of Wall Street). So, if you recently deposited funds, you'll need to wait 10 days from the deposit date.
Unlike withdrawing from a bank, withdrawing from an investment account requires a sale of assets. This alone can take a few days to complete. It's not immediate, like selling a single stock, because each Investment Kit contains several assets, and our AI decides the best time to sell each of them during the trade window.
While the selling of assets takes time, the withdrawal and transferring of funds to your bank account can also take a few additional days.
Therefore, the entire withdrawal process can take up to 7 business days:
Sale of assets: 3-4 business days
Transfer to bank: 2-3 business days
If your money is held in cash, it's a little different. A withdrawal could go out in the next business day.
Where can I check on the status of my withdrawal?
You can view the progress of all transactions (withdrawals, deposits, transfers) in the app at any time. Your dashboard will always show any pending transactions at the top of the screen. Tap on the banner to view the status of your pending transaction.
When can I withdraw a bonus deposit?
Bonus funds must remain in the account, invested, for 60 days before withdrawal is permitted. Bonus funds usually get deposited in up to 10 business days after the initial deposit gets completed and are invested automatically. The 60 day period starts when the promotional deposit is available to invest in your account.
Still have questions? Contact our support center by messaging our chatbox or emailing us at [email protected].