Withdrawing funds with Q.ai is simple. You can withdraw any or all of your funds (including any bonuses or promo cash you’ve accumulated) without any penalties or fees.
How can I initiate a withdrawal?
You can withdraw your funds using the "move money" icon on the lower right of the app.
How long does a withdrawal take?
If your funds are in cash, withdrawals will occur the next business day. If you hold Kits, withdrawals could take 3 to 5 business days to complete. We will send an email to confirm a withdrawal has completed.
Apex Clearing, our brokerage partner, requires deposits to remain for 10 days as part of their standard anti-money laundering procedures. So you will need to wait 10 days to withdraw from the date you deposited. This is the standard for much of Wall Street.
Where can I check on the status of my withdrawal?
You can view the progress of all transactions (withdrawals, deposits, transfers) in the app at any time. Your dashboard will always show any pending transactions at the top of the screen. Tap on the banner to view the status of your pending transaction.
Additionally, you can tap Account Settings > Transactions to view all transactions, both completed and pending.
When can I withdraw a bonus deposit?
Bonus funds must remain in the account, invested, for 60 days before withdrawal is permitted. Bonus funds usually get deposited between 2-3 days after the initial deposit gets completed and are invested automatically. The 60 day period starts when the promotional deposit is available to invest in your account.