We live in an interconnected world. However, each connection poses a threat as criminals find new ways to gain access to personal information and digital accounts.

For us, your safety and reliability are top priorities. Our information security policies and procedures are closely aligned with widely accepted international standards, are reviewed regularly and are updated as necessary to meet our business needs, changes in technology and regulatory requirements. Where appropriate, we password protect, use encryption techniques and install firewalls.

We're constantly working to make sure we have the controls, infrastructure and procedures in place to make our space a safe one for our investors. There are some securities we have set in place to improve the security of your account.

In addition to having cutting-edge investing technology, we also employ state-of-the-art security measures.

How you’re protected

The security of your finances is absolutely imperative, so we’ve assembled a medley of protective measures to ensure that your portfolio and identity are rock-solid:

  • Two-factor authentication (2FA)

  • Complex, hack-resistant password requirements

  • End-to-end encryption

  • Biometric verification

It’s not just your identity that’s under lock and key. We also have your investments FDIC and SIPC insured.

Two-factor authentication 2FA

Two-Factor Authentication (2FA) increases the security of your account. Even if somebody guesses your password, they won’t be able to access your account, as 2FA adds an additional layer of security to your Qai’s investment account.

When enabled, 2FA requires two sources of verification to sign in to your Qai’s account from your app (your password and a one-time code sent to you via SMS). Every time you log in or make changes to your Qai’s account, you’ll be required to verify your identity before completing the action. Read more about how to enable 2FA using your app.

Complex, hack-resistant password requirements

We use industry-standard encryption and your password is never stored in plaintext. Sensitive details, such as your Social Security number, address, phone number and more are also encrypted before they’re stored.

End-to-end encryption

End-to-end encryption (E2EE) is a secure communication technology that prevents third parties from gaining access to data as it moves from one end system or device to another. E2EE encrypts data on the sender's system or device, and only the intended receiver has the key to decrypt it. An internet service provider (ISP), application service provider (ASP), hacker or any other business or service cannot read or tamper with the message while it travels to its destination.

Biometric verification

Biometric verification is the act of matching a unique biometric characteristic (i.e. a face) against a trusted identity document (such as a driver’s license). This is typically used when an individual is onboarding or enrolling for a service online for the first time.

What you can do to keep your information secured

In addition to always being informed about your account activity, we would like to suggest you do certain things, such as:

  • Never share your login information with anybody

  • Send money to anybody who might request it

  • Reset your password every month or when you feel your information has been compromised.

  • Set up Two-factor Authentication

  • Contact support immediately if you notice any unusual or fraudulent activity, but before, remove any suspect device and secure your account

Do not hesitate to reach our support team in case you feel your account has been compromised.


Still have questions? Contact our support center by messaging our chatbox or emailing us at [email protected].

You might also be interested in:

Resetting your Password

Setting up Two-Factor Authentication (2FA)

Setting up Face ID

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